To our customers, Heavenly Threads™ remains firm in our prioritization of the health and well-being of our community. We are maintaining regular business operations and our primary objective throughout this time is to ensure we maintain our quality of service at all levels.
Please refer to the Updated Covid-19 Policies page for more information about our current policies regarding Shipping and Handling, as well as Returns and Exchanges.
Returns & Exchanges
At this time, we are not accepting any returns due to COVID-19, we are taking all measures necessary to ensure safety for our staff and customers. International orders are not eligible for exchange.
*Returns and exchange policy may change if we have an exclusive item and or drop. Some items are made to order, and are extremely limited. On our items that are made to order, if you order the wrong size, you will have to pay again to get your correct size due to our manufacturing process. Please refer to our sizing measurements to ensure you order the right size.
*Orders may not be cancelled after they are ordered*
If you would like to see if the item(s) you would like to purchase qualify under our Return and Exchange policy, Please email firstname.lastname@example.org and we will happily assist you! If you have any further questions, Please don't hesitate to ask. Email customer service at email@example.com and a representative will get back to you.